Blucher Design Proceedings

Outubro 2023, vol.11, num.4 - 15th International Conference of the European Academy of Design
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A SOCIO-TECHNICAL PERSPECTIVE ON SERVICE DESIGN IN SCOTTISH CARE

A SOCIO-TECHNICAL PERSPECTIVE ON SERVICE DESIGN IN SCOTTISH CARE

Liu, Jiashuo

Full paper:

This research scrutinises the influence of service design in transitioning Scotland’s care delivery system towards a more person-centric, integrated, and technologically advanced approach, as well as its application and development in the region’s care system. Initial desktop research dissects the prevailing challenges in the Scottish care sector, segmented into social, economic, policy, and technological categories. Through case studies and comprehensive grey literature review, the paper probes how a person-centric, visual, transformative delivery approach might mitigate Scotland’s care concerns. Ultimately, four ways service design facilitates the shift towards a person-centric healthcare approach are presented: (1) fostering participatory design and co-design with patients; (2) offering a visual collaborative tool; (3) reframing problem perspectives, focusing on needs over solutions; and (4) enabling a systematic understanding.

This research scrutinises the influence of service design in transitioning Scotland’s care delivery system towards a more person-centric, integrated, and technologically advanced approach, as well as its application and development in the region’s care system. Initial desktop research dissects the prevailing challenges in the Scottish care sector, segmented into social, economic, policy, and technological categories. Through case studies and comprehensive grey literature review, the paper probes how a person-centric, visual, transformative delivery approach might mitigate Scotland’s care concerns. Ultimately, four ways service design facilitates the shift towards a person-centric healthcare approach are presented: (1) fostering participatory design and co-design with patients; (2) offering a visual collaborative tool; (3) reframing problem perspectives, focusing on needs over solutions; and (4) enabling a systematic understanding.

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DOI: 10.5151/ead2023-5GLA-09FULL_SociotechnicalServiceDesign_Liu

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Como citar:

Liu, Jiashuo; "A SOCIO-TECHNICAL PERSPECTIVE ON SERVICE DESIGN IN SCOTTISH CARE", p-979-986. In: 15th International Conference of the European Academy of Design. São Paulo: Blucher, 2023.
ISSN 23186968, DOI 10.5151/ead2023-5GLA-09FULL_SociotechnicalServiceDesign_Liu

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