Jiashuo Liu,
A SOCIO-TECHNICAL PERSPECTIVE ON SERVICE DESIGN IN SCOTTISH CARE,
Blucher Design Proceedings,
Volume 11,
2023,
Pages 979-986,
ISSN 23186968,
http://dx.doi.org/10.5151/ead2023-5GLA-09FULL_SociotechnicalServiceDesign_Liu
(www.proceedings.blucher.com.br/article-details/a-socio-technical-perspective-on-service-design-in-scottish-care-38855)
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