Setembro 2025 vol. 13 num. 1 - 12º Congresso Internacional de Design da Informação

CIDI 2025 - Open Access.

Idioma principal | Segundo idioma

Ensuring Inclusive Design in Digital Health Interventions for the Aging Population: Expert Perspectives

Garantizando el Diseño Inclusivo en Intervenciones Digitales de Salud para la Población Envejecida: Perspectivas de Expertos

Kaufmann, Beatrice ; Cvijic, Lana ; Denecke, Kerstin ;

CIDI 2025:

Este estudo qualitativo examina as perspectivas de especialistas sobre intervenções digitais inclusivas de saúde para adultos mais velhos. Entrevistas com oito profissionais destacam como a adoção dessas intervenções depende da usabilidade, acessibilidade, confiança, aceitação emocional e suporte estrutural. A análise ressalta a necessidade de um design participativo e de abordagens flexíveis e centradas no usuário que acomodem as diversas necessidades das populações idosas. As descobertas informam o desenvolvimento de heurísticas de design inclusivo, com validação adicional por meio de estudos de usuários e análise de especialistas em andamento.

CIDI 2025:

This qualitative study examines expert perspectives on inclusive digital health interventions for older adults. Interviews with eight professionals highlight how adoption of those interventions depends on usability, accessibility, trust, emotional acceptance, and structural support. The analysis underscores the need for participatory design and flexible, user-centered approaches that accommodate the diverse needs of aging populations. Findings inform the development of inclusive design heuristics, with further validation through user studies and expert review in progress.

Download (PDF)

Palavras-chave: Design inclusivo, intervenções digitais de saúde, envelhecimento da população, usabilidade, alfabetização digital,

Palavras-chave: inclusive design, digital health interventions, aging population, usability, digital literacy,

DOI: 10.5151/cidi2025-1085923

Referências bibliográficas
  • [1] Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77-10
  • [2] Budhwani, S., Fujioka, J., Thomas-Jacques, T., De Vera, K., Challa, P., De Silva, R., ... & Shaw, J. (2022). Challenges and strategies for promoting health equity in virtual care: findings and policy directions from a scoping review of reviews. Journal of the American Medical Informatics Association, 29(5), 990-999.
  • [3] Center for Universal Design. (1997). The seven principles of universal design. https://universaldesign.ie/about-universal-design/the-7-principles
  • [4] Charness, N., Demiris, G., & Krupinski, E. (2011). Designing telehealth for an aging population: A human factors perspective. CRC press.
  • [5] Czaja, S. J., & Sharit, J. (2012). Designing training and instructional programs for older adults. CRC Press.
  • [6] Gomez-Hernandez, M., Ferre, X., Moral, C., & Villalba-Mora, E. (2023). Design guidelines of mobile apps for older adults: systematic review and thematic analysis. JMIR mHealth and uHealth, 11, e4318
  • [7] Harrington, C. N., Ruzic, L., & Sanford, J. A. (2017). Universally accessible mHealth apps for older adults: towards increasing adoption and sustained engagement. In Universal Access in Human–Computer Interaction. Human and Technological Environments: 11th International Conference, UAHCI 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9–14, 2017, Proceedings, Part III 11 (pp. 3-12). Springer International Publishing.
  • [8] Hernandez, L., Anderson, K., & Chao, S. (Eds.). (2009). Toward health equity and patient- centeredness: integrating health literacy, disparities reduction, and quality improvement: workshop summary. National Academies Press.
  • [9] Kainiemi, E., Saukkonen, P., Virtanen, L., Vehko, T., Kyytsönen, M., Aaltonen, M., & Heponiemi, T. (2023). Perceived benefits of digital health and social services among older adults: A population-based cross-sectional survey. Digital health, 9, 2055207623117355 https://doi.org/10.1177/20552076231173559
  • [10] Liu, N., Yin, J., Tan, S. S. L., Ngiam, K. Y., & Teo, H. H. (2021). Mobile health applications for older adults: a systematic review of interface and persuasive feature design. Journal of the American Medical Informatics Association, 28(11), 2483-2501.
  • [11] McLaughlin, A., & Pak, R. (2020). Designing displays for older adults. CRC press. Marcus, A., & Wang, W. (Eds.). (2019). Design, User Experience, and Usability. Design Philosophy and Theory: 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings, Part I (Vol. 11583). Springer.
  • [12] Pang, C., Collin Wang, Z., McGrenere, J., Leung, R., Dai, J., & Moffatt, K. (2021, May). Technology adoption and learning preferences for older adults: evolving perceptions, ongoing challenges, and emerging design opportunities. In Proceedings of the 2021 CHI conference on human factors in computing systems (pp. 1-13). Prinzellner, Y., Simon, A., Drachmann, D., Werner, K., Münter, L., Bulsink, V., Smits, C.,
  • [13] Fitzpatrick, G. & Schwaninger, I. (2022, December). “The support needs to be part of the system”: designing inclusive eHealth applications for older adults with low eHealth literacy. In Proceedings of Engaging Citizen Science Conference 2022 (Vol. 418).
  • [14] Shahid, R., Shoker, M., Chu, L. M., Frehlick, R., Ward, H., & Pahwa, P. (2022). Impact of low health literacy on patients’ health outcomes: a multicenter cohort study. BMC health services research, 22(1), 1148. https://doi.org/10.1186/s12913-022-08527-9
  • [15] Silva, P. A., Holden, K., & Jordan, P. (2015, January). Towards a list of heuristics to evaluate smartphone apps targeted at older adults: a study with apps that aim at promoting health and well-being. In 2015 48th Hawaii international conference on system sciences (pp. 3237-3246). IEEE.
  • [16] Staccini, P., & Lau, A. Y. (2022). Consuming health information and vulnerable populations: factors of engagement and ongoing usage. Yearbook of Medical Informatics, 31(01), 173- 180.
  • [17] Watt, J. A., Fahim, C., Straus, S. E., & Goodarzi, Z. (2022). Barriers and facilitators to virtual care in a geriatric medicine clinic: a semi-structured interview study of patient, caregiver and healthcare provider perspectives. Age and Ageing, 51(1), afab218.
  • [18] Wildenbos, G. A., Jaspers, M. W., Schijven, M. P., & Dusseljee-Peute, L. W. (2019). Mobile health for older adult patients: Using an aging barriers framework to classify usability problems. International journal of medical informatics, 124, 68-77.
  • [19] Yin, J., Zitkus, E., & Maguire, M. (2024, June). Towards an Understanding of How Computer Skills Relate to Online Safety Across Older Adults. In International Conference on Human- Computer Interaction (pp. 324-334). Cham: Springer Nature Switzerland.
  • [20] Zhou, J., Salvendy, G., Boot, W. R., Charness, N., Czaja, S., Gao, Q., ... & Ziefle, M. (2025). Grand challenges of smart technology for older adults. International Journal of Human– Computer Interaction, 41(7), 4439-4481.
Como citar:

Kaufmann, Beatrice; Cvijic, Lana; Denecke, Kerstin; "Ensuring Inclusive Design in Digital Health Interventions for the Aging Population: Expert Perspectives", p. 820-836 . In: . São Paulo: Blucher, 2025.
ISSN 2318-6968, DOI 10.5151/cidi2025-1085923

últimos 30 dias | último ano | desde a publicação


downloads


visualizações


indexações