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The voices of the users: how technology can help in co-innovation

KUURE, Essi; LINDSTRÖM, Antti;

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Design plays a growing role in the public sector. Designers’ tools and service design processes have put an emphasis on empathy for the users, creativity, visual thinking, and co-design. The focus of this paper is on how co-innovation with users can be done in the public sector, and how the service design tools – service prototyping in specific – are able to help in doing this.

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Palavras-chave: Public Services, Service Design, Co-design, Agile Technologies, Prototyping,

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DOI: 10.5151/design-icdhs-074

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Como citar:

KUURE, Essi; LINDSTRÖM, Antti; "The voices of the users: how technology can help in co-innovation", p. 336-340 . In: Farias, Priscila Lena; Calvera, Anna; Braga, Marcos da Costa & Schincariol, Zuleica (Eds.). Design frontiers: territories, concepts, technologies [=ICDHS 2012 - 8th Conference of the International Committee for Design History & Design Studies]. São Paulo: Blucher, 2012. São Paulo: Blucher, 2014.
ISSN 2318-6968, ISBN: 978-85-212-0692-7
DOI 10.5151/design-icdhs-074

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