José Guilherme Santa Rosa, Thiago Marques, A study concerning the use of questionnaires for user satisfaction in the development of user interfaces., Blucher Design Proceedings, Volume 1, 2014, Pages 921-929, ISSN 23186968, http://dx.doi.org/10.5151/designpro-CIDI-89 (www.proceedings.blucher.com.br/article-details/a-study-concerning-the-use-of-questionnaires-for-user-satisfaction-in-the-development-of-user-interfaces-8752) Palavras-chave:: ;