Bo GAO, Kin Wai Michael SIU, Mingjie ZHU, Service design as the service and social innovation for Shanghai urban mobility: An experimental project of “Smart Mobility”, Blucher Design Proceedings, Volume 8, 2016, Pages 271-277, ISSN 23186968, http://dx.doi.org/10.5151/despro-icdhs2016-03_016 (www.proceedings.blucher.com.br/article-details/service-design-as-the-service-and-social-innovation-for-shanghai-urban-mobility-an-experimental-project-of-smart-mobility-24201) Palavras-chave:: ;