Camila OFFENHENDEN, Contributions of design: a tool to improve business performance Metropolitan Design Center, Buenos Aires, Blucher Design Proceedings, Volume 1, 2014, Pages 274-280, ISSN 23186968, http://dx.doi.org/10.5151/design-icdhs-061 (www.proceedings.blucher.com.br/article-details/contributions-of-design-a-tool-to-improve-business-performance-metropolitan-design-center-buenos-aires-8604) Palavras-chave:: ;