Katarina Wetter-Edman, Making it fit - strategies for harbouring public sector service design, Blucher Design Proceedings, Volume 9, 2021, Pages 577-586, ISSN 23186968, http://dx.doi.org/10.5151/ead2021-138 (www.proceedings.blucher.com.br/article-details/making-it-fit-strategies-for-harbouring-public-sector-service-design-36974) Palavras-chave:: ;