Gilfranco Medeiro Alves, Carolina Martinez Vendimiati, Digital Governance and Cybernetics, Blucher Design Proceedings, Volume 5, 2018, Pages 1198-1203, ISSN 23186968, http://dx.doi.org/10.5151/sigradi2018-1276 (www.proceedings.blucher.com.br/article-details/digital-governance-and-cybernetics-29875) Palavras-chave:: ;