@article{Oliveira20144,
    title="SHARED SERVICE CENTER: MEASURING PERFORMANCE FROM THE PERSPECTIVE OF THE CUSTOMER, SUPPLIER AND THEORY",
    journal="Simpósio de Pesquisa Operacional e Logística da Marinha - Publicação Online",
    volume="3",
    number="1",
    pages="2591 - 2604",
    year="2020",
    note="",
    issn="21756295",
    doi="http://dx.doi.org/10.5151/spolm2019-187",
    url="www.proceedings.blucher.com.br/article-details/shared-service-center-measuring-performance-from-the-perspective-of-the-customer-supplier-and-theory-34602",
    author="Nathan Peixoto Oliveira", "André Martins de Oliveira", "Rômulo Henrique Gomes de Jesus", "Danielle Gonçalves de Oliveira Prado", "Thiago Fernandes Lima",
    keywords="",
}