@article{OLIVEIRA20144,
    title="Cultura Digital: Transformação bancária sob a perspectiva do Design de Serviços",
    journal="Blucher Design Proceedings",
    volume="6",
    number="1",
    pages="5049 - 5063",
    year="2019",
    note="",
    issn="23186968",
    doi="http://dx.doi.org/10.5151/ped2018-7.1_ACO_08",
    url="www.proceedings.blucher.com.br/article-details/cultura-digital-transformao-bancria-sob-a-perspectiva-do-design-de-servios-30317",
    author="José Nilson Batista de OLIVEIRA", "Ana Cláudia MAYNARDES",
    keywords="",
}