@article{Pinto20144,
    title="Inovação em design de serviços públicos",
    journal="Blucher Design Proceedings",
    volume="4",
    number="3",
    pages="455 - 465",
    year="2018",
    note="",
    issn="23186968",
    doi="http://dx.doi.org/10.5151/cid2017-40",
    url="www.proceedings.blucher.com.br/article-details/inovao-em-design-de-servios-pblicos-28150",
    author="Gabriella Nair Figueiredo Noronha Pinto", "Maria Regina Álvares Correia Dias",
    keywords="",
}