@article{=Almeida20144, title = "O Processo de Humanização como Ferramenta para Melhoria da Qualidade do Serviço", journal = "Blucher Medical Proceedings", volume = "1", number = "2", pages = "367-367", year = "2014", note = issn = "2357-7282" doi ="http://dx.doi.org/10.5151/medpro-cihhs-10818", url ="https://www.proceedings.blucher.com.br/", author = "Almeida,Jose Jonathas Albuqueque de", author = "Sousa,Elaine Freitas de", author = "Tovar,Juliana Eller", author = "Rocha,Silmara Alves Moreira", author = "Cavalcante,Juliana Brito", author = "Santos,Monick Forte", author = "Silva,Zenaide Nunes da", }