@article{=BORGES20144, title = "Design de Serviço no Setor Hoteleiro: Experiência do Colaborador em um Resort", journal = "Blucher Design Proceedings", volume = "6", number = "1", pages = "2101-2112", year = "2019", note = issn = "2318-6968" doi ="http://dx.doi.org/10.5151/ped2018-3.3_ACO_25", url ="https://www.proceedings.blucher.com.br/", author = "BORGES,Barbara", author = "HOBI,Guilherme", author = "USSYK,Paula", author = ",", keywords = "hotelaria; design de serviço; experiência do colaborador", }