Dezembro 2020 vol. 7 num. 3 - VIII Simpósio de Engenharia de Produção

Artigo completo - Open Access.

Idioma principal | Segundo idioma

TOTAL QUALITY CONTROL AND SHEWART METHOD AS AUXILIARY TOOLS ON THE PRACTICE OF LEAN CONSTRUCTION PROCESS

TOTAL QUALITY CONTROL AND SHEWART METHOD AS AUXILIARY TOOLS ON THE PRACTICE OF LEAN CONSTRUCTION PROCESS

Vidolin, Ana Celia; Romano, Cezar Augusto;

Artigo completo:

The paper aims to evaluate the improvement of the civil construction applying the total quality control, Shewart Method, in combination with the lean construction process. Total quality control is all dimensions that influence people's satisfaction and, consequently, business survival. Shewart Method or PDCA Cycle (Plan, Do, Check, and Act) is a path for the application of the processes control. Each part of the PDCA Cycle claims specific actions and metrics. By combining the philosophy of lean construction with total quality control and PDCA Cycle, there is an exciting arrangement; due to the fact, they could contribute to practice and better results of civil construction. The methodology consisted of an applied, exploratory and qualitative research, the bibliographical research made from the survey of theoretical references, combining analysis of the technical documents and interpretation of the same and the elements under study. Total Quality Control (QTC) manages the quality, cost, delivery, morale, and the safety of employees and users. Essentially the total quality control is a management system that associates all dimensions to cover the survival of the company. Shewart Method is the method that analyses the process since the planning phase to the result is obtained in search of continuous improvement and reflects in its four stages. The basis of the philosophy of constant improvement. The characteristics of Total Quality Control and Shewart Method, when applied together, they could collaborate with lean construction and increase the management level of the company. The recommendation revealed congruent and complementary aspects when analyzed with lean construction. The reason for the company's existence is the customer, intrinsic quality, cost management, delivery on correct time and quantity, respect for the customer, as total control of quality's aspects. As having a connection between these three elements cited, they combine theoretical aspects to attain results. The contribution that this article presents is the reflection on complementarity techniques that integrate and attempt positive results for the construction industry.

Artigo completo:

The paper aims to evaluate the improvement of the civil construction applying the total quality control, Shewart Method, in combination with the lean construction process. Total quality control is all dimensions that influence people's satisfaction and, consequently, business survival. Shewart Method or PDCA Cycle (Plan, Do, Check, and Act) is a path for the application of the processes control. Each part of the PDCA Cycle claims specific actions and metrics. By combining the philosophy of lean construction with total quality control and PDCA Cycle, there is an exciting arrangement; due to the fact, they could contribute to practice and better results of civil construction. The methodology consisted of an applied, exploratory and qualitative research, the bibliographical research made from the survey of theoretical references, combining analysis of the technical documents and interpretation of the same and the elements under study. Total Quality Control (QTC) manages the quality, cost, delivery, morale, and the safety of employees and users. Essentially the total quality control is a management system that associates all dimensions to cover the survival of the company. Shewart Method is the method that analyses the process since the planning phase to the result is obtained in search of continuous improvement and reflects in its four stages. The basis of the philosophy of constant improvement. The characteristics of Total Quality Control and Shewart Method, when applied together, they could collaborate with lean construction and increase the management level of the company. The recommendation revealed congruent and complementary aspects when analyzed with lean construction. The reason for the company's existence is the customer, intrinsic quality, cost management, delivery on correct time and quantity, respect for the customer, as total control of quality's aspects. As having a connection between these three elements cited, they combine theoretical aspects to attain results. The contribution that this article presents is the reflection on complementarity techniques that integrate and attempt positive results for the construction industry.

Palavras-chave: Total Quality Control; Shewart Method; Control Process; Lean Construction.,

Palavras-chave: Total Quality Control; Shewart Method; Control Process; Lean Construction.,

DOI: 10.5151/viisimep-254028

Referências bibliográficas
  • [1] AGUIAR, S. Integração das Ferramentas da Qualidade ao PDCA e ao Programa Seis Sigma. Nova Lima: INDG
  • [2] Tecnologia e Serviços Ltda.2006.
  • [3] BALLESTERO-ALVAREZ, M. E. Administração da qualidade e da produtividade: abordagens do processo
  • [4] administrativo. São Paulo: Atlas.2001.
  • [5] CAMPOS, V. F. TQC- Controle da Qualidade Total (no estilo japonês). Nova Lima- MG; INDG Tecnologia e
  • [6] Serviços Ltda.2004.
  • [7] CARAVANTES, G.; PANNO, C.C., KLOECKNER, M.C. Administração: teorias e processos. 1 ed. São Paulo:
  • [8] Pearson Prentice Hall.2005.
  • [9] CARPINETTI, L. C. R. Gestão da Qualidade: conceitos e técnicas. 1 ed. São Paulo: Atlas.2010.
  • [10] CARVALHO, M. M.; PALADINI, .E.P.(Org.). Gestão da Qualidade: teorias e casos. Rio de Janeiro:
  • [11] Elsevier.2005.
  • [12] DRUMMOND, H. O Movimento pela qualidade: de que o gerenciamento de qualidade total realmente se trata.
  • [13] Tradução João Carlos Hoehne. São Paulo: Littera Mundi.1998.
  • [14] GARVIN, D. A. Gerenciamento da qualidade: a visão estratégica e competitiva. Rio de Janeiro: Qualitymark.
  • [15] 1992.
  • [16] KOSKELA, L. Application of the new production philosophy to construction. Stanford. Technical Report n.72.
  • [17] Center for Integrated Facility Engineering (CIFE), Stanford University.1992.
  • [18] KOSKELA, L.; HOWELLT, G.; BALLARDT, G.; TOMMELEIN, I. The foundations of lean construction
  • [19] Design and Construction: Building in Value.ABI/Inform database [January. 2002] .2002
  • [20] LÉLIS, E.C. Gestão da Qualidade.1ª ed. São Paulo: Pearson Prentice Hall.2012.
  • [21] LOBO, R. N. Gestão da Qualidade. 1ªed. São Paulo: Érica.2010.
  • [22] LIKER, J. K. The Toyota way: 14 management principles from the world’s greatest manufacturer. New York:
  • [23] McGraw-Hill.2004.
  • [24] MARSHALL JUNIOR, I.; CIERCO, A.A.; ROCHA, A.V.; MOTA, E. B. Gestão de Qualidade. 2ª ed. Rio de
  • [25] Janeiro: Editora FGV.2003.
  • [26] OLIVEIRA, D. M.de; PEREIRA, M. D. C. Aplicação da lean construction em empresas da região metropolitana
  • [27] de Belo Horizonte. X Congresso Nacional em Excelência em Gestão ABI/Inform database [08 August
  • [28] 2014].2014.
  • [29] OLIVEIRA, M. M. Como fazer pesquisa qualitativa. 3.ed. Rio de Janeiro: Vozes.2010.
  • [30] PALADINI, E. P. Gestão da qualidade teoria e prática. São Paulo: Atlas.2000.
  • [31] SACKS, R.; KOSKELA, L.; DAVE, B. A.; OWEN, R. Interaction of Lean and Building Information Modeling
  • [32] in Journal of Construction Engineering and Management/Volume 136. ABI/Inform database [09 September
  • [33] 2010].2010;
  • [34] TRIVIÑOS, A. N. S. Introdução à pesquisa em ciências sociais: a pesquisa qualitativa em educação. São Paulo:
  • [35] Atlas.1987.
  • [36] VIEIRA, G.F. Gestão da Qualidade Total: uma abordagem prática. 5ª ed. Campinas, SP. Editora Alínea.2014.
  • [37] WERKEMA, M. C. C. Ferramentas estatísticas básicas para o gerenciamento de processos. Belo Horizonte, MG:
  • [38] Fundação Christiano Ottoni, Escola de Engenharia da UFMG.1995.
Como citar:

Vidolin, Ana Celia; Romano, Cezar Augusto; "TOTAL QUALITY CONTROL AND SHEWART METHOD AS AUXILIARY TOOLS ON THE PRACTICE OF LEAN CONSTRUCTION PROCESS", p. 875-886 . In: Anais do VIII Simpósio de Engenharia de Produção . São Paulo: Blucher, 2020.
ISSN 2357-7592, DOI 10.5151/viisimep-254028

últimos 30 dias | último ano | desde a publicação


downloads


visualizações


indexações