Dezembro 2021 vol. 9 num. 5 - 14th International Conference of the European Academy of Design, Safe Harbours for Design Research

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Making it fit - strategies for harbouring public sector service design

Making it fit - strategies for harbouring public sector service design

Wetter-Edman, Katarina ;

Full Paper:

The benefit of service design for public sector actors surge for renewal is increasingly being discussed. Initiatives to integrate service design as method and practice are growing, however to what extent the new knowledge actually docks into the existing organisations are not known. Through an interview study this paper explores the ripples of two early initiatives to introduce service design in a Swedish region. Adaptation and repetition are found to be two diverse strategies for attempting to harbour service design in regional health care and municipalities respectively.

Full Paper:

The benefit of service design for public sector actors surge for renewal is increasingly being discussed. Initiatives to integrate service design as method and practice are growing, however to what extent the new knowledge actually docks into the existing organisations are not known. Through an interview study this paper explores the ripples of two early initiatives to introduce service design in a Swedish region. Adaptation and repetition are found to be two diverse strategies for attempting to harbour service design in regional health care and municipalities respectively.

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Palavras-chave: Service design, design integration, design capability, public sector,

Palavras-chave: Service design, design integration, design capability, public sector,

DOI: 10.5151/ead2021-138

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Como citar:

Wetter-Edman, Katarina; "Making it fit - strategies for harbouring public sector service design", p. 577-586 . In: 14th International Conference of the European Academy of Design, Safe Harbours for Design Research. São Paulo: Blucher, 2021.
ISSN 2318-6968, DOI 10.5151/ead2021-138

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