artigo:

The present paper reviews findings from a previous investigation, identifying artifacts that mediate the design process and analysing their agencies over dynamics, alliances and controversies throughout the project, with special focus on the design business proposal as a boundary object that mediates and articulates interests and relationships among actors both inside and outside of the design organization. Methodological procedures involved the elaboration of an analytical model of the business proposal journey throughout the project, based on interviews with specialists. Based on the findings, a discussion has evolved around mediating artifacts as boundary objects for the design process, negotiating boundaries amidst heterogeneities, besides identifying relations between the business proposal and other agency artifacts. These discussions lead to the framing of the design services selling process as the starting point of a collective of boundary objects that promote agency over the social relations throughout the project.