Janeiro 2017 vol. 2 num. 1 - Simpósio de Metodologias Ativas - Inovações para o Ensino e a aprendizagem na Educação básica e superior & III Simpósio do MestradoProfissional em Gestão Organizacional/III CIIE

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CULTURA DA SEGURANÇA NA ÁREA DA SAÚDE

Gomides, Mabel Duarte Alves ; Alves, Michelly de Melo ; Aires, Reila Silva Pereira ; Silveira, Amanda Oliveira Soares Monteiro ; Fernandes, Ednólia Gomes Varjão ; Sadoyama, Geraldo ;

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A segurança do paciente despertou muita preocupação e alerta ao mundo, após evidências científicas de elevados índices de mortalidade referentes a falhas durante a prestação de cuidados relacionados à saúde. A complexidade do sistema que envolve o cuidado na saúde, principalmente nos hospitais, exige uma gestão de saúde especializada e voltada para a qualidade e segurança do paciente. Observou- se que a cultura da segurança reflete, essencialmente, as atitudes dos gerentes e trabalhadores e os valores relacionados com a gestão de risco e da segurança. Até recentemente, os estudos sobre a cultura da segurança estavam focados principalmente na exploração das deficiências presentes na organização, comunicação e habilidades pessoais, com poucos estudos demostrando a relação entre as atitudes de segurança e desempenho da equipe ou o entendimento de valores, crenças e normas de uma organização, ou ainda, como as atitudes e comportamentos relacionados à segurança do paciente são suportados, recompensados e esperados. Entre as peculiaridades da cultura de segurança, está a necessidade de se comprometer com a discussão e o aprendizado a partir dos erros, vistos que são inevitáveis. Portanto, é imprescindível identificar pró-ativamente as ameaças latentes nas informações e análises dos eventos adversos, incorporando regras não punitivas e medidas de identificação de áreas com maior ou menor necessidade de melhoria da consciência de segurança do paciente. O objetivo deste estudo foi fazer uma revisão sobre cultura de segurança relacionado à assistência à saúde.

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Palavras-chave: Cultura, Gestão de Segurança, Segurança,

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DOI: 10.5151/sma2016-009

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Como citar:

Gomides, Mabel Duarte Alves; Alves, Michelly de Melo; Aires, Reila Silva Pereira; Silveira, Amanda Oliveira Soares Monteiro; Fernandes, Ednólia Gomes Varjão; Sadoyama, Geraldo; "CULTURA DA SEGURANÇA NA ÁREA DA SAÚDE", p. 96-109 . In: Anais do Simpósio de Metodologias Ativas: Inovações para o ensino e aprendizagem na educação básica e superior [= Blucher Education Proceedings, v. 2, n. 1]. São Paulo: Blucher, 2017.
ISSN 2318-695X, DOI 10.5151/sma2016-009

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