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A COMUNICAÇÃO HUMANO-AUTOMAÇÃO: IMPACTOS NO COMPORTAMENTO DE VIGÍLIA DO USUÁRIO DE SISTEMAS AUTOMATIZADOS

THE HUMAN-AUTOMATION COMUNICATION: IMPACTS ON AUTOMATION USERS` VIGILANT BEHAVIOUR

Gonçalves, Rafael Cirino; Quaresma, Manuela;

Artigo Completo:

O objetivo deste artigo foi realizar uma análise teórica do fenômeno da complacência do usuário de sistemas automatizados sob a perspectiva da teoria de detecção de sinais e do behaviorismo radical. Buscou-se com isso entender o papel do design de interação na formação do comportamento de vigília do usuário durante uma tarefa automatizada. Os resultados deste estudo apontam para um impasse teórico que impossibilita a generalização de uma abordagem ideal de interface para a construção de sistemas autônomos. Conclui-se que uma comunicação constante pode levar à saturação dos estímulos de interface, da mesma forma que uma comunicação discreta pode levar a uma extinção do comportamento de vigília do usuário. Novos estudos empíricos são necessários para modelar o fenômeno nos diferentes casos específicos em que se aplica.

Artigo Completo:

The goal of this paper was to conduct a theoretical analysis of the phenomenon of users' complacency over automated systems in the perspective of the signal detection theory and the radical behaviorism. This study looked for the comprehension of the role of interaction design in users' vigilant behavior during an automated task. The results pointed out to a theoretical conflict that impedes the generalization for the best practices in automation interface design. It can be concluded that constant communication can lead to the saturation of the interface stimuli, in the same way, a more discrete communication approach can lead to a behavioral extinction of the vigilant behavior. More empirical studies are needed to model the different cases applicable.

Palavras-chave: Interação humano-automatização, Complacência, Comportamento do usuário,

Palavras-chave: Human-Automation Interaction, Complacency, Users' Behavior,

DOI: 10.5151/16ergodesign-0252

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Como citar:

Gonçalves, Rafael Cirino; Quaresma, Manuela; "A COMUNICAÇÃO HUMANO-AUTOMAÇÃO: IMPACTOS NO COMPORTAMENTO DE VIGÍLIA DO USUÁRIO DE SISTEMAS AUTOMATIZADOS", p. 2407-2415 . In: . São Paulo: Blucher, 2017.
ISSN 2318-6968, DOI 10.5151/16ergodesign-0252

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